The Frank Edmunds Company takes pride in the level of customer service they provide. When you contact the Edmunds Company your request will be directed to the appropriate member of our experienced sales staff who will gladly answer any questions you may have regarding your product or the Edmunds Company. If you would like a quotation on a wood part or display, the salesperson will review your request and determine if there is any further information needed to provide an accurate quotation. When all the necessary information has been gathered, the sales team will prepare a written quotation which will include the cost of the item and approximate lead time.
When orders are placed with the Frank Edmunds Company the customer receives a written acknowledgement (when requested) confirming price and lead time. When Edmunds receives an order for a wood product they have not produced in the past, drawings are made for customer approval. This helps to eliminate the possibility for costly production errors.
All orders are produced to meet the customer’s quality standards. The Edmunds’ experienced production staff will closely monitor tolerances, finish quality and appearance throughout the production process. Edmunds packs your order to protect it from damage during shipping. Orders can be packed according to your requested box size and weight, pallet size and/or carton count.
Edmunds’ shipping department will gladly assist in determining the least expensive way to ship your order. The Company has daily UPS and FedEx pick ups and deals with most LTL freight companies. Edmunds is also experienced in preparing deliveries for export as well as arranging delivery of imported products.
Frank Edmunds Company is easy to work with. Foreseeing and eliminating potential problems has saved Edmunds’ customers thousands of dollars. Careful quality control reduces the need to have products reworked or rerun. Edmunds’ knowledgeable and courteous staff handles customer requests in a timely and efficient manner. When you work with the Frank Edmunds Company you realize that the customer is their highest priority.